Privacy Policy

When you place an order or create an account, we collect your name, email address, postal address, telephone number, and payment information.

When you browse our website, we automatically collect certain technical data including your IP address, browser type, pages visited, and time spent on each page.

If you contact us directly, we retain the content of your correspondence and any information you choose to provide.

To process and fulfil your orders, including sending order confirmations, shipping notifications, and delivery updates.

To respond to your enquiries and provide customer support.

To send you information about new collections, exclusive offers, and events — only where you have given your consent.

To improve our website, products, and services based on aggregated usage data.

To comply with our legal obligations and protect against fraudulent transactions.

We do not sell, rent, or trade your personal information to third parties.

We share your data only with trusted service providers who assist us in operating our website and fulfilling orders — such as payment processors and delivery partners — under strict confidentiality agreements.

We may disclose your information if required by law or to protect the rights, property, or safety of Ozan Fragrances, our customers, or others.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic.

Essential cookies are required for the website to function correctly. You may disable non-essential cookies through your browser settings, though this may affect certain features.

We use analytics cookies to understand how visitors interact with our site. This data is aggregated and anonymised.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Order records are retained for a minimum of seven years for accounting and legal compliance purposes.

You may request deletion of your personal data at any time, subject to our legal obligations.

You have the right to access the personal data we hold about you and to request a copy.

You may request correction of inaccurate or incomplete data.

You may request deletion of your personal data, subject to our legal obligations.

You have the right to withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

All payment transactions are encrypted using industry-standard SSL technology.

While we take every reasonable precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

We will notify you of significant changes by posting a prominent notice on our website or by email.

The date of the most recent revision appears at the top of this page.